Frequently Asked Questions

Why should I create an account? Of course you do not have to create an account. However, if you do, you will take advantage from quite a few benefits. No longer enter your details with every order. Always an overview of your outstanding orders. ...

Have you forgotten your Sportimex account password? Click on the ‘Login’ button at the top right of the page. You will then see the link ‘Forgot your password?’ under the entry fields. Click on this, enter your e-mail address and press ‘Reset my password...

On the product page you will find the current stock status of the product in our warehouse. The order button indicates whether or not the item is in stock. In stock The product is in stock in our store. You can order it directly online...

Ordering from Sportimex is quick and easy. Our ordering process consists of 4 clear steps. Step 1: Place the desired item in the shopping basket Go to the item you want to order and select the desired quantity if necessary. Then click...

Your package will be shipped by GLS. Order before 12:00 PM, shipped the same (business) day. (Benelux) Countries within the EU (with the exception of the Benelux): delivery within 3 to 6 working days.

The shipping costs for deliveries within the Benelux are € 6.95. Free shipping from €29,95,- * in the Netherlands and Belgium. For deliveries abroad, Sportimex calculates the shipping costs per country: Belgium - € 6.95 Bulgaria - € 17.95 Denmark...

We would like to keep you informed of your order. This means the notifications you can receive. The order was properly handled you will receive the order confirmation by email. The order has leaved our warehouse ...

You expect a package from Sportimex, but it was not delivered by us. That's annoying, but don't worry. First check the points below: Check the package track & trace code You will find the Track & Trace code in the shipping ...

Have you moved or have you ordered something that is sent to an incorrect address? Let us know. Moving When moving, you can easily change your address in your Sportimex account. Change after order Have you already...

1. iDEAL iDEAL is the easiest way to pay on the internet. Why would you choose iDEAL? You pay quickly, simply and securely online through your own bank. You do not need any special software to use iDEAL. Ordered with iDEAL before...

Was your iDEAL payment failed? Then first check whether the money has been debited or not. Is not this the case? Then you can immediately place an order again. Has the money been debited from your bank account, but have you not received...

Returns & Cancellations | Refunds Don't worry, we will refund your money properly! How do we refund you? If you paid with iDEAL, we will transfer the amount back to your bank account. If you paid with a credit card and returned your entire...

Within 1 or 2 business days, after we have received your return.

Returns & Cancellations | Cancellation Would you like to cancel your order? No problem. Please contact our customer service. As long as the order is still in our warehouse, we can cancel it immediately. If your package is already on its way, you can...

30 day reflection period, register returns online, return costs and more.

Do you regularly tour on your trekking bicycle to explore the most beautiful area’s? Do you use your e-bike daily for commuting? Or do you weekly spend many hours on your racing bike? If that’s the case, it’s important to pay attention to the maintenance...

Dear customers, With effect from Saturday 29 June, our physical shop as you knew it will be closed. We thank our customers for their support and coming. Although the traditional shop is no longer in business, we are pleased to announce that our location...

We, Sportimex Benelux BV, founded in 1996, are a leading importer and distributor of various top brands in the field of sports equipment. Specializing in a wide range of sports-related products such as ice hockey gear, figure skates, inline skates, longboards...

Would you like to contact Sportimex? We are happy to assist you! Our Contact Details Call Consumers +31 (0)85 3301040 Dealers +31 (0)76 5037444 Email shop@sportimex.com Facebook ...